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Frequently Asked Questions

  • What is Flora & Fauna Gift Co.?
    Flora & Fauna Gift Co. is an online store that provides a wide range of unique and nature-inspired gifts. We curate a collection of products that celebrate the beauty of flora and fauna, offering a delightful shopping experience for nature enthusiasts and gift seekers.
  • What types of products does Flora & Fauna Gift Co. offer?
    Our store offers a diverse selection of products that cater to various preferences and occasions. Some of the products you can find at Flora & Fauna Gift Co. include: Home decor includes nature-themed wall art, botanical prints, and animal-inspired sculptures. Jewelry featuring delicate floral designs, animal motifs, and natural gemstones. Stationery and paper goods, including notepads, greeting cards, and journals adorned with botanical illustrations. Personal accessories like scarves, bags, and wallets with nature-inspired patterns. Eco-friendly and sustainable products include reusable water bottles, organic skincare, and natural candles. Gift sets and hampers are carefully curated for special occasions like birthdays, weddings, and anniversaries.
  • How can I place an order?
    To place an order, browse our website and add the desired products to your cart. Once you have finished selecting your items, proceed to the checkout page, where you can enter your shipping information and payment details. After completing the order, you will receive a confirmation email with your order details.
  • What payment methods are accepted?
    We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) This allows for convenient and secure transactions.
  • Does Flora & Fauna Gift Co. ship internationally?
    Yes, we offer international shipping to select countries. During checkout, you can enter your location to check if we deliver to your country. Please note that international orders may be subject to customs duties and taxes, which are the recipient's responsibility.
  • How long does shipping take?
    Shipping times may vary depending on your location and the shipping method selected. Domestic orders within the same country can take 2-7 business days for delivery, while international orders may take 7-21 business days. Please note that these are estimated time frames, and delays may occur due to unforeseen circumstances.
  • What are the shipping costs?
    Shipping costs are calculated based on the weight of the package and the destination country. The exact shipping cost will be displayed during checkout before finalizing your order. We strive to provide competitive shipping rates and occasionally offer free promotions, so watch for those!
  • Can I track my order?
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective courier's website.
  • What is your return/exchange policy?
    We want you to be delighted with your purchase. If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We will provide instructions for returning the item and arrange a replacement or refund. For non-damaged items, we accept returns within 30 days of purchase. The item must be in its original condition, unused, and in its original packaging. Return shipping costs will be the customer's responsibility, except in cases where the return is due to an error on our part.
  • Can I cancel my order?
    If you wish to cancel your order, please contact us immediately. We will do our best to accommodate your request. However, if your order has already been shipped, we won't be able to cancel it, and you may need to initiate a return following our return policy.
  • How can I contact Flora & Fauna Gift Co. for further assistance?
    If you have any additional questions or concerns or need assistance, you can reach our customer support team through the following channels: Email: Live Chat: Available on our website during business hours. MONDAY THRU SUNDAY, 11 AM - 5 PM PACIFIC STANDARD TIME
  • Does Flora & Fauna Gift Co. offer gift cards?
    Yes, we offer gift cards that make the perfect choice when you need clarification on the recipient's preferences. Our gift cards are available in various denominations and can be redeemed for any product on our website. You can purchase gift cards directly from our website, and they will be delivered via email to the recipient with instructions on redeeming them.
  • Can I use a discount code with a gift card?
    You can use a discount code with a gift card.
  • Can I request a custom or personalized item?
    While we do not offer custom or personalized items, we continually update our product selection to provide unique and diverse options. We encourage you to explore our range of nature-inspired gifts, as you might find something perfect for your needs. We will be adding customization in the near future. Please contact us with special order requests.
  • Does Flora & Fauna Gift Co. offer wholesale or bulk purchasing options?
    Yes, we do offer wholesale and bulk purchasing options for specific products. If you want to place a wholesale or bulk order, please contact our customer support team or fill out the wholesale inquiry form on our website. Our team will gladly provide further details and assist you with your order.
  • Does Flora & Fauna Gift Co. offer wholesale or bulk purchasing options?
    Yes, we do offer wholesale and bulk purchasing options for specific products. If you want to place a wholesale or bulk order, please contact our customer support team or fill out the wholesale inquiry form on our website. Our team will gladly provide further details and assist you with your order.
  • Are Flora & Fauna Gift Co. products eco-friendly and sustainable?
    We prioritize sustainability and eco-friendliness in our product selection. We strive to offer products made from natural, organic, and sustainable materials whenever possible. Many of our products are sourced from environmentally conscious brands that share our values. Look for our eco-friendly labels or product descriptions for more information on the sustainability features of each item.
  • Can I request a Flora & Fauna Gift Co. product catalog?
    We operate as an online-only store, and we do not produce physical catalogs. Our website serves as a comprehensive catalog of our products, and we regularly update it with new arrivals and seasonal offerings. We encourage you to explore our website to discover our diverse nature-inspired gifts.
  • Does Flora & Fauna Gift Co. have a loyalty or rewards program?
    Yes, we value our customers and offer a loyalty program to show appreciation. Creating an account on our website can earn reward points for every purchase made. These points can be redeemed for discounts on future orders. Stay updated with our newsletters and social media channels for exclusive promotions and special offers available to our loyal customers.
  • Are the prices at Flora & Fauna Gift Co. inclusive of taxes?
    The prices displayed on our website are exclusive of taxes. During checkout, applicable taxes, including sales tax or value-added tax (VAT), will be added to your order based on your shipping destination. The final price, including taxes, will be clearly presented before you complete your purchase.
  • How often do you have New items?
    We re-merchandise our shop monthly with fresh new items. We announce all new items to all of our newsletter members. Sign up to be in the know of all of our new items before everyone else!
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